World Canada Quebec Montreal Saint Denis Street Saint Denis Street 1605 Employer location

Burger King


Saint Denis Street 1605, Montreal, Quebec, Canada


+1 5143791955


Shift Coordinator

Food Services

Job type Other

Salary 13-15$ Per hour

Career level Intermediate

The Shift Coordinator improves guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Coordinator has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with Team Members, Restaurant Management, outside vendors, members of the field operations team and guests.

About you:
•	You have a passion for guest service and creating exceptional guest experiences
•	You enjoy multitasking and working in a dynamic fast paced environment
•	You are positive, friendly and social with guests and team members
•	You are energetic and have a strong work ethic within a team environment
•	You pay attention to details and accuracy
•	You are motivated to provide great service and are sales oriented
•	You have previous experience in a customer service role
•	Previous experience in a fast food or supervisor role is an asset
•	You are reliable and have the ability to work flexible hours

•	A fun, flexible environment where guests are your neighbors, where co-workers are your friends and where simple acts make for a lasting impression
•	Promotion from within in an environment focused on team and personal development
•	Opportunities for career advancement growth to management
•	Flexible schedules with consistent hours to ensure a healthy work-life balance
•	Competitive pay
•	Company uniform
•	Pay equality
•	Responsible for restaurant operations (labor, inventory variance, GUEST TRAC® responses) during assigned shifts, including opening and closing restaurant;
•	Provides production direction to Team Members in a clear and concise way;
•	Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production;
•	Delegates in a way that encourages teamwork during the shift to ensure that the restaurant operations comply with company standards;
•	Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings;
•	Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner;
•	Directs, trains and motivates Team Members during the shift on each of the workstations;
•	Complies with the requirements of government regulations, Burger King Canada Market Policy, food safety, Burger King Canada Security Policy, operations and Burger King Canada policies and procedures relating to all activities in the restaurant during the shift;
•	Takes initiative to immediately report violations of safety, sanitation, security and other company policies to restaurant management and perform short-term solutions;
•	Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members;
•	Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift;
•	May perform essential functions and duties listed in the restaurant Team Member job description;
•	Flexible to work evenings, weekends and holidays;
•	Prompt and regular attendance on assigned shifts.

Skills & Qualifications
•	High School Diploma or GED required, some college preferred;
•	Minimum 1 year of experience working in the quick service restaurant industry in a management role;
•	Completion of all Burger King Canada certification programs;
•	Demonstrates local language proficiency that enables speech expression clarity, proficient reading and verbal comprehension;
•	Demonstrates leadership skills;
•	Demonstrates formal understanding of the quick service industry and the core customer;
•	Recognizes and solves routine problems;
•	Develops knowledge and skills in basic tasks, practices and procedures within own area;

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